Privacy policy

Fesio manages this store and this website, including data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Fesio uses Shopify technology that allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, as set forth in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or information that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information —including inferences drawn from such information— depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

  • Contact details including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information including credit card numbers, debit card numbers and financial accounts, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including information you provide in your communications with us, for example when submitting a customer service request.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information about how you interact with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology or when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, customize, and improve the Services

We use your personal information to provide you with the Services, which includes performing the contract entered into with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, coordinating shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising

We use your personal information for marketing, promotional, and advertising purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, and showing you online ads about products or services on the Services or on other websites, including based on items you previously purchased, added to your cart, or other activity on the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a safe shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.

Communications with you

We use your personal information to provide customer service, respond to your requests, provide services effectively, and maintain our business relationship with you.

Legal reasons

We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping).

  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different businesses and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you reside, you may have the right to tell us not to share information about you for personalized advertising and marketing based on your online activity with different businesses and websites. You may exercise your rights to opt out of such uses here.

  • When you direct us to disclose certain information, request disclosure, or otherwise consent to its disclosure to third parties, for example to ship products to you or through the use of social media widgets or login integrations.

  • With our affiliates or more generally within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, warrants, or similar requests), to enforce relevant Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services, in order to provide and improve the Services for you. To provide and improve the Services, information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries different from yours. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other businesses, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other businesses, and the Shopify platform. In such circumstances, Shopify is the controller of your personal information, including responding to your requests to exercise your rights regarding the use of such information for those purposes. For more information about how Shopify uses your personal information and the rights you may have, you may refer to Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here (Shopify Privacy Portal link).

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links that lead to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and any other applicable terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas —including information you share on third-party social media platforms— may also be visible to other users of the Services and to users of such third-party platforms, without limitations on its use by us or by third parties. The inclusion of such links does not, by itself, constitute endorsement of such platforms or their content, unless expressly stated in the Services.

Children’s Data

The Services are not intended to be used by minors, and we do not knowingly collect personal information from minors under applicable law in your jurisdiction. If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure during transmission. We recommend not using unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request when permitted by law.

  • Right of access. You may have the right to request access to personal information we maintain about you.

  • Right of deletion. You may have the right to request deletion of the personal information we maintain about you.

  • Right of correction. You may have the right to request correction of inaccurate personal information we maintain about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to opt out of the sale or sharing of data for personalized advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to processing of such information for purposes considered “targeted advertising,” as defined under applicable privacy laws. You may exercise your rights to opt out of such uses here.

Please note that if you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, depending on your location, we will automatically treat such visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, you can visit globalprivacycontrol.org. Except for the Global Privacy Control signal, we do not recognize other “Do Not Track (DNT)” signals sent from your browser or device.

Communication preferences

We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you place.

You may exercise any of these rights in the places indicated within the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and the rights you may have —including those related to data processed by Shopify— you may visit privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before being able to process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request submitted by an agent, we will require the agent to provide proof that you authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable time, as required by applicable law.

Complaints

If you have any complaint regarding how we handle your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the details provided below, or to file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

If we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the relevant UK authority, as applicable, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last Updated” date, and notify changes as required by applicable law.

Contact

If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, please call us at, email us at contact@fesio-store.com,.