Shipping policy

Fesio-Store Shipping Policy

Last Updated: December 2, 2025

Thank you for shopping with Fesio-Store (“we”, “us” or “our”). This Shipping Policy explains how we process and deliver orders placed through our website, as well as the applicable terms, timeframes, costs, and responsibilities related to shipping.

By placing an order with us, you agree to the terms contained in this Shipping Policy.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • If we experience a high volume of orders or delays related to stock availability, processing may take additional time. If this occurs, we will notify you by email.

2. Shipping Methods and Delivery Times

We offer several shipping options depending on your location and order details. Estimated delivery times are provided at checkout.

Typical delivery estimates:

  • Standard Shipping: 7–15 business days

  • Expedited Shipping: 3–7 business days

  • International Shipping: 10–25 business days

Delivery times are estimates and are not guaranteed. Transit times may vary due to customs, carrier delays, weather conditions, or other factors beyond our control.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

  • Occasionally, we offer free shipping promotions. If applicable, these will be clearly displayed on our website.

4. Order Confirmation and Tracking

  • You will receive an order confirmation email after your order has been placed.

  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information (if available).

  • Tracking updates may take 24–48 hours to appear.

5. Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • Europe

  • Latin America

  • Other international destinations

If your country is not available at checkout, please contact us at contact@fesio-store.com.

6. Customs, Duties and Taxes

For international orders:

  • Customs fees, import duties, taxes, and other charges are not included in the item price or shipping cost.

  • The customer is responsible for paying any additional charges imposed by customs authorities once the shipment reaches the destination country.

  • Customs policies vary by country; please contact your local customs office for more information.

7. Lost, Delayed, or Damaged Shipments

  • We are not responsible for packages lost or delayed due to carrier issues, incorrect shipping information provided by the customer, or circumstances outside our control.

  • If a package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.

  • For lost shipments, we will work with the carrier to file a claim. Claims may take 7–30 business days to process.

8. Incorrect Shipping Information

  • Customers are responsible for providing complete and accurate shipping information at checkout.

  • We are not responsible for orders shipped to incorrect addresses entered by the customer.

If you need to correct an address, contact us immediately at: contact@fesio-store.com. We cannot guarantee modifications once the order has been processed.

9. Refused or Undeliverable Packages

If an order is returned to us due to a refused delivery or undeliverable address:

  • Original shipping charges are non-refundable.

  • The customer may be responsible for reshipment fees.

10. Returns Related to Shipping

Please review our separate Return & Refund Policy for details regarding returns, exchanges, and refunds related to shipping issues.

11. Contact Information

For questions regarding shipping, tracking, delivery, or customs issues, please contact us:

📧 Email: contact@fesio-store.com